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What To Ask Your Removal Company When Moving Home

When you're moving home, making sure you've chosen the right help can be difficult, and it's no different when looking for a removal company to help get you from old to new.

With a quick search online, you'll see that there are multiple different options to choose from, and it can be unsettling and stressful knowing which one to pick.

Here at BYPAK, we've given you the best questions to ask a removal company when choosing one to go with to help you move home stress-free:

What's Included In Your Quote?

Whether it's a handy-person or delayed charges, make sure you ask for a detailed break-down of what's included in the removal quote you receive. The last thing you need when you're getting ready is an un-expected bill because you were running slightly late!

  • Dismantling and Assembly of furniture and electronics

  • Late hour and delayed charges if running behind

  • Permits for parking, drop-offs and fuel costs

  • Labelling of 'heavy goods' for larger items such as Pianos, large bookcases etc.

Are There Some Items You Won't Take?

When you've finally finished packing and loading up the van, you won't be wanting to hear that the removal service won't take one of your more fragile or valuable items for you, so make sure to ask if there are any items which are excluded from being part of the move.

  • Flammable Goods

  • Excessively heavy goods

  • High value items which could require insurance

TIP: Check their website if they have a list of what they will (and won't) move for you!

What Size Removal Vans Do You Offer?

While you're looking for that seamless and stress-free house move, it's important to know what size the vans are they will be using to make sure that you have room for your larger items, such as sofas, beds and armchairs. Most removal services have a fleet of vans across different sizes, however it's worth checking to make sure you are going to use the most appropriate van size for your move.

Do You Have A Cancellation Policy?

When moving home, especially as part of a chain, it can be incredibly sensitive and the slightest delay can have a spiralling effect on your move (including long delays on moving dates!) If the worst was to happen, it's good to know if the company you've chose has a cancellation policy within their Terms and Conditions, and if there are any costs you need to know about should you need to.

When Do I Have To Pay?

Similar to a lot of moving and distribution services, a lot of service providers will ask for payment upfront. However, there are instances where you may need to pay a deposit upfront and then pay the rest on the day of your move. As with anything related to finances, it is best to have a clear understanding about how (and when) you need to pay for the services you're buying.

Extra Tip - Check Online Reviews!

While you'll rightfully focused on your move, remember that lots of other people in your area will have been in the same position as you, so you have the chance to learn from their experiences (and mistakes in some cases!) Once you have a list of preferred removal services, spend some time researching them online, looking at feedback and online reviews to see how professional they were, how helpful they have been. In some cases, while they may be the cheapest, it might be worth spending that extra bit of money to get a much better service!

Don't forget, if you're in the process of buying or selling your home to move, BYPAK is the UK's #1 place for moving home cardboard boxes, designed to your every house move and with FREE next day delivery! Click here to shop our range of packs today.


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